Helen Lord is the CEO of Vulnerability Registration Service (VRS). Helen is the thought-leader on the subject of vulnerability. Helen is involved with media, speaking, educating and advising, and is the VRS’s chief consumer spokesperson.
As well as being the industry-leading authority on vulnerability, Helen also has vast knowledge and experience of consumer affairs, fraud and consumer credit-related issues.
Helen has previously worked to help organisations comply with their data protection obligations, particularly in implementing GDPR changes. Helen worked for Experian for 20 years, was their Director of Compliance, Fraud and Consumer Affairs and managed Experian’s consumer-facing team for much of her career.
She has headed up a 130+ strong Consumer Help Service team handling credit report and related queries ensuring Data Protection and Consumer Credit Act compliance and set up the UK’s largest credit report monitoring and fraud prevention service and initiated the UK’s first Victim of Fraud Service.
Helen has been responsible for developing highly respected education and financial literacy programmes and is a media trained spokesperson on consumer and fraud-related issues.
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