New report reveals ongoing and serious failings toward vulnerable people across all sectors
Report reveals widespread unfair treatment of the vulnerable continues with more than two in five feeling they’ve been failed by their service providers.13% of vulnerable customers have been evicted, subject to repossession or put at risk of homelessnessRegulators and service providers must stop placing the onus on society’s most vulnerable…
From crisis to emergency: businesses must
step up to support vulnerable customers.
Our Vulnerable Customer Exclusion report presents the findings of our latest independent research into the treatment of vulnerable customers in the UK.
Energy Suppliers Failing Vulnerable Customers
In response to the recent Ofgem review of how energy suppliers are helping their customers, the Vulnerability Registration Service has released this statement: “Ofgem has delivered a harsh verdict. Energy suppliers are failing their vulnerable customers. But this failure isn’t new. “Discussions have been going on for years in this sector, and…
Next Webinar – ‘Vulnerability – What It’s Really About’ – 13th December
Please join us for our next on-line event on the 13th December where we will be highlighting some of the realities of people in vulnerable circumstances. It will be relevant to all of us and should give us food for thought.Speakers include Jason McMahon, Rosie L. and Lynn Crawford. Book here: Vulnerability... What it's Really…
Our data shows that vulnerable people are being forced to turn to loan sharks amid cost of living crisis.
630,000 vulnerable people used loan sharks in the last year - more than half of the 1.2 million adults in the UK who have turned to unscrupulous loan sharks in the last 12 months. https://www.expressandstar.com/news/cost-of-living/2022/10/12/vulnerable-people-are-being-forced-to-turn-to-loan-sharks-amid-cost-of-living-crisis/
More vulnerable people forced to turn to loan sharks as cost-of-living soars
· Vulnerable customers also more likely to be pushed into higher cost borrowing · One in four vulnerable customers now struggling to keep up on payments National Stop Loan Sharks Week, UK, 26 September 2022 – Soaring energy, food and fuel prices have forced 1.2 million UK adults (2%) to…
Vulnerable people most likely to be moved onto high-cost prepayment meters
· Utility companies still failing to identify their most vulnerable customers · 82% of vulnerable people have not even been ‘asked’ if they are vulnerable by utility providers · The most vulnerable in society need support, not to be placed on prepayment meters and marched into fuel poverty, says Vulnerability…
Helen has featured on the first Debt Talk podcast, giving help and advice to organisations implementing the FCA’s Consumer Duty Guidance.
https://www.linkedin.com/posts/riponray_talk-talk-podcast-with-ripon-ray-debt-talk-activity-6964531159254867968-_w3Y?utm_source=linkedin_share&utm_medium=member_desktop_web
‘Fintech’s for good’ – Helen discusses what sets them apart, with Fintech Times
https://thefintechtimes.com/what-sets-a-fintech-for-good-company-apart-from-the-rest-with-republic-softserve-and-more/
Our Collaborative Response to the FCA’s ‘Dear Chief Executive’ letter
We got together with some of our partners to offer a response to the Financial Conduct Authority's recent 'Dear Chief Exec' letter - The rising cost of living – acting now to support customers. Collaborative Response to FCA Dear CEO Letter By collectively offering solutions, we've got the answer.
