Data On Demand and Vulnerability Registration Service partner to provide 360 view of vulnerability
We’ve partnered with Data On Demand, an alternative consumer data specialist that aims to improve service providers’ engagement with customers. Thanks to the partnership, the Vulnerability Registration Service’s database will feed into Data On Demand’s existing data insight to offer organisations a powerful new approach to proactively identify both emerging…
Treating vulnerable customers fairly: moving from lip service to action
You can view/download this white paper by clicking here Since regulators first introduced the idea of treating vulnerable customers fairly – how far have organisations actually come? And what has the impact been on those vulnerable people? Are organisations doing enough?
New partnership between the Illegal Money Lending Team and the Vulnerability Registration Service will help protect loan shark victims
Continuing our mission to put vulnerability firmly on the agenda of all service providers, we’ve teamed up with the Illegal Money Lending Team in a unique and ‘industry first’ partnership to help ensure the ongoing protection of these victims. An estimated 310,000 people are in debt to illegal money lenders…
Guest Blog with The National Housing Federation
Our CEO Helen Lord is a guest blogger for the National Housing Federation this month, as we’re beginning to help a number of housing associations identify and protect their vulnerable residents. Full Coverage available on - https://www.housing.org.uk/news-and-blogs/blogs/helen-lord/vrs-keeping-people-safe
Nearly half of all vulnerable young people feel they have been unfairly treated by organisations purporting to help them.
"We need to get more at-risk groups on the financial radar" according to awarding winning writer and consumer champion Iona Bain in her article in iNews. Iona writes about our recent research revealing the extent to which vulnerable young adults are still treated unfairly by organisations, despite the FCA's guidance…
3.2 million young adults now consider themselves vulnerable
• 16-24 year olds most likely to have seen their mental health worsen as a direct result of their vulnerability this year • Despite FCA highlighting that younger adults are more likely to become vulnerable, they are still struggling the most to communicate their circumstances to organisations • 2 in…
VRS CEO Helen Lord spoke with Chris Warburton of RO Strategy about the recent trends she’s found regarding vulnerability in the UK
VRS CEO Helen Lord spoke with Chris Warburton of RO Strategy about the recent trends she’s found regarding vulnerability in the UK.
Percayso Inform teams up with Vulnerability Registration Service to help insurance providers treat vulnerable customers fairly
Insurance data intelligence provider, Percayso Inform, is proud to announce that it has partnered with the Vulnerability Registration Service (VRS) to be able to give insurance providers access to a unique data source that will help them to treat vulnerable customers fairly. The Vulnerability Registration Service is a not-for-profit company…
Organisations have continued to chase vulnerable people for missed payments, survey reveals
• 45% of vulnerable people have suffered further mental distress after being chased for missed payments, despite FCA focus on protecting vulnerable customers during the pandemic • Proposed increase in national insurance, end of furlough scheme, removal of the Universal Credit uplift, and energy price hikes could see more people…
Our CEO Helen Lord interviewed on Spotlight
Our very own Helen Lord joined Benjamin Ensor on this week's episode of Spotlight this week, to talk about Helen’s career and to discuss the findings of a recent survey of UK adults carried out on behalf of the Vulnerability Registration Service.
