Vulnerability Training

Identifying vulnerability in customers is only the start of a process – understanding how to manage vulnerable people appropriately through the customer journey is a challenge facing all service providers.

We are delivering a series of training and awareness sessions particularly for those of us in direct customer facing roles but also for those who are engineering customer experience paths.

The first three sessions will focus on

1. Mental Health and Financial Difficulty
2. Accessibility
3. Economic Abuse, Coercion, Life events, Carers

The sessions will focus not just on identifying those in difficult circumstances but also to help pinpoint where those circumstances are relevant to you as a service provider, how you can adapt your treatment of those customers to ensure the right outcomes and how you can signpost those customers to ongoing support.

The training and awareness sessions take into consideration the obstacles common to all sectors in vulnerable customer management from customer acquisition through to claims and collections.

Each session is priced at £125 plus VAT. If you’d like bespoke sessions for your teams please let us know at Info@the-vrs.com.

Choose your training

• 4th December, 10-11.30 – Mental Health and Financial Difficulty
• 8th January, 10-11.30 – Mental Health and Financial Difficulty
• 11th December, 10-11.30 – Accessibility
• 15th January, 10-11.30 – Accessibility
• 18th Decembe, 10-11.30 – Economic Abuse, Coercion, Life events, Unpaid Carers
• 22nd January, 10-11.30 – Economic Abuse, Coercion, Life events, Unpaid Carers

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