| Some advantages for vulnerable consumers registering on the VRS | Some advantages for Debt Collection Agencies and Debt Purchasers using the VRS |
| The VRS is a single reference point, where vulnerable consumers can register, so that they do not have to repeat their situation to each Debt Collection Agency or Debt Purchaser who contacts them, thereby helping reduce the stress of repeating their circumstances. | A Debt Collection Agency or Debt Purchaser using the VRS can identify a vulnerable consumer allowing them to make an informed decision whether they want to collect or purchase a vulnerable consumers account. |
| Debt Collection Agencies and Debt Purchasers using the VRS register are alerted to a vulnerable consumer and can pass the information to their Vulnerability team, so an approach is appropriate and empathetic. | If the Debt Collection Agency or Debt Purchaser decides to collect on or purchase a vulnerable consumer’s account, they can pass the information to their Vulnerability team, so an approach is appropriate and empathetic. |
| Consumers can remove themselves from the register at any time, after which their details will not be available to any organisation searching the VRS register. | All organisations have a moral obligation and some a regulatory duty to treat customers fairly, especially those identified as being vulnerable. |
The VRS has contacted many Debt Collection Agencies and Debt Purchasers and in the main the feedback received back from Debt Collection Agencies and Debt Purchase companies is that they are waiting for the VRS register to grow before using the service.
The VRS believes that Debt Collections Agencies and Debt Purchase companies have a duty to protect all individuals identified as vulnerable including those registered with the VRS irrespective of the size of the VRS register.
If you support our view that all vulnerable consumers registered with the VRS should be considered by all Debt Collection Agencies and Debt Purchase companies, you can help the VRS gather momentum by writing to the Debt Collection Agencies and Debt Purchase companies who contact you, using the letter templates available here showing your support for the VRS. The letter template is called Inform organisations of your registration with the VRS
Click here
We value your support and our aim is encourage all firms and organisations in the future to use the VRS register of vulnerable consumers so that those consumers, most susceptible to detriment are treated fairly, and shown a duty of care and empathy that is appropriate to their circumstances.
DCA/Debt Purchaser checker
Below is a list of Debt Collection Agencies and Debt Purchase companies that are currently using and registered with the VRS.
| Debt Collection Agencies using VRS | Debt Purchasers using VRS |
| Opos Limited | SLL Capital Limited |
